At Modenthread, managed by Smart Techno Support, we aim to provide every customer with a seamless and worry-free shopping journey. In this policy, the terms “we,” “us,” and “our” refer to Smart Techno Support, while “you,” “your,” and “user” represent our valued customers. By purchasing through our website, you agree to the conditions outlined below regarding returns and refunds. Should you need to return an item, our policy ensures a transparent and easy process for your convenience. 

Eligibility for Returns 

Products must be unused, unwashed, and in their original state, complete with all tags, labels, and packaging. 

• All original tags, boxes, and labels must be returned intact. 
• Items that are worn, cleaned, or modified in any way are not eligible for return. 
• Return requests must be made within 48 hours from the date of delivery by contacting our customer service team within this period. 
• Any item not meeting these conditions will be declined for return. 

Steps to Initiate a Return 

Step 1: Submit Your Request 

Send your return request by email, including your Order ID and a brief explanation of the reason for return, to smarttechnosuport@gmail.com. 

Step 2: Provide Visual Proof 

If the received item is damaged, defective, or incorrect, attach clear photos that display the issue to ensure quicker processing. 

Step 3: Follow the Instructions Provided 

After your return request is reviewed and approved, we’ll share detailed steps on how to proceed with sending back the product. 

We hold the right to reject any returns that fail to comply with our stated guidelines. 

Refund Procedure & Timeline 

Once the returned product reaches us, our team will inspect it to verify that it fulfills all return criteria. You will then be informed of the approval or denial of your refund. Upon approval, the refund will be initiated and credited to your original mode of payment within 5–7 business days. A confirmation email will be issued once the refund process is complete. 

Partial Refund Terms 

If a returned item only partially meets the return conditions, such as minor defects or missing packaging, we may issue a partial refund at our discretion. 

Defective, Damaged, or Incorrect Products 

If your received order is defective, damaged, or not the item you purchased, please submit a return request within 48 hours of delivery. Include clear images or videos showing the issue and email them to us for swift resolution. 

Need Help? 

For any questions or support related to your return or refund, please contact our customer assistance team at smarttechnosuport@gmail.com. 

We sincerely appreciate your trust in Modenthread. Your satisfaction matters most to us, and we are dedicated to keeping your experience exceptional at every step.